Frequently asked questions
How long will my wig last?
With proper care, our wigs can last 1 to 3 years or longer. The lifespan depends on how frequently the wig is worn, how well it is maintained, and the products used on it. Following our wig care instructions will help maximize its longevity.
Can I style my wigs with heat tools?
Yes. Our 100% virgin human hair wigs can be styled using heat tools. For curly textures, we recommend limiting heating to help preserve the texture. Kanekalon and synthetic fiber hair should only be exposed to heat or hot water when the specific product is designed to handle it.
How do i choose the right size?
Please refer to our size chart. Our wigs come in standard sizes with adjustable straps. If you are between sizes or have a larger head circumference, please contact us for custom sizing options.
What type of hair do you use?
We use 100% virgin human hair for our closures, frontals, full lace wigs, and hair extensions. Our human hair can be styled, colored, and treated similarly to natural hair. For braiding, we use kanekalon or synthetic fiber hair.
How do I care for my wig?
Wash your wig every 6 to 8 wears using sulfate free shampoo and conditioner. Use cool water and avoid rubbing or twisting the hair. Apply a leave in conditioner and allow the wig to air dry on a wig stand. When not in use, store the wig on a wig stand or in a silk bag.
What happens if you send me the wrong item?
If our team made the mistake, you may qualify for a replacement, exchange, or store credit depending on the situation. Qualifying errors are strictly limited to:
Wrong Item Sent — you received a completely different wig style or texture from what is listed on your original invoice.
Wrong Cap Size Sent — you ordered a specific cap size but received a different cap size.
This policy applies to custom orders and does not apply to ready to ship or sale items. To qualify, contact us atamysglamroom@gmail.com or through WhatsApp within 48 hours of delivery.
You must provide your order number, clear photos, and a video of the unboxing. The security tag must remain fully intact and the wig must remain unworn and unaltered. If we confirm the error was made by our team, we will provide prepaid return shipping and issue a replacement after receiving and inspecting the unit.
What if my wig arrives damaged or defective?
We inspect every unit before shipping, but damage can sometimes occur during transit. Please inspect your package immediately after delivery. If your item arrives damaged or defective, contact us atamysglamroom@gmail.com within 48 hours of delivery.
You must provide your order number, clear photos of the damaged shipping box, and clear photos or videos showing the specific defect. Do not cut the lace, alter the unit, or throw away the original packaging. Valid claims will receive a complimentary replacement at a 40% discount with no additional delivery cost. Claims submitted after 48 hours or without the required photographic proof will not be accepted.
How long does delivery take?
Ready to deliver wigs are processed within 3 to 5 business days. Processing time for custom orders vary depending on the style. Standard shipping takes 5 to 7 business days depending on the customer's location. Express shipping is available at checkout for faster delivery. All deliveries are doorstep and handled by DHL.
How much does shipping cost?
Shipping rates vary depending on the customer's location and the weight of the order. The exact shipping cost will be shown at checkout before the order is completed. We offer free shipping on orders over $700. This does not apply to wholesale or bulk orders. Express shipping is available at an additional cost
What is your return policy?
Due to the hygienic nature of hair products, all sales of custom wigs, altered units, and sale items are final. For ready to ship wigs, we offer store credit or exchanges within 7 days of delivery, subject to a 25% restocking fee. To qualify, the security tag must be fully intact, the lace must be uncut, the wig must be completely unworn, and the unit must be free from perfumes, smoke, glue, or other smells. The customer is responsible for tracked return shipping. To start a return, emailamysglamroom@gmail.com or contact us through the WhatsApp icon. Once the return is approved, we will provide the return shipping address and a Return Authorization Number. The package must be mailed back within 3 business days of receiving approval. Once the returned unit is received, please allow 3 to 5 business days for our team to inspect the unit and issue store credit or process the exchange.
Can I exchange my wig?
Return policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Yes. Exchanges are available for eligible ready to ship wigs within 7 days of delivery. The customer is responsible for tracked return shipping. The new item will be shipped at the full current delivery cost. Custom wigs, altered units, and sale items are not eligible for exchanges.
Can I get a refund?
We do not offer refunds on custom wigs, altered units, or sale items. Eligible ready to ship wigs may qualify for store credit or an exchange within 7 days of delivery, subject to the return conditions and a 25% restocking fee.